Hand luggage and personal items forgotten by a passenger on board the aircraft and found after the flight, are stored at the airport of their discovery for 6 months from the date arrival of the aircraft at the airport. After 6 months from the date of arrival of the aircraft at the airport, hand luggage and personal belongings may be sold or destroyed in accordance with the procedure established by the regulatory legal acts of the Republic of Armenia.

To search for things, contact the "Lost & Found" service of the arrival airport.

Checked baggage is stored at the airport to which the baggage is to be delivered according to the passenger's air carriage agreement for two days, including the day of arrival of the aircraft on which the checked baggage is delivered, without charging an additional fee.

Further storage of checked baggage is provided by the carrier or service organization. The expenses for the storage of baggage not received by the passenger within the period established by this paragraph shall be reimbursed in accordance with the civil legislation of the Republic of Armenia.

If the checked baggage, with a properly issued numbered baggage tag, arrived at the airport (point) of destination, transfer or stop and was not received or claimed by the passenger, the "Lost & Found" service service staff ensures the search for the owner of the checked baggage.

If the search for the owner of the checked baggage has yielded positive results, the staff of the baggage search service ensures that the owner of the checked baggage is notified in writing of the need to receive baggage and the procedure for receiving or delivering baggage.

Checked baggage is stored for six months from the date of notification to the owner of the checked baggage about the need to collect baggage, and if the owner of the checked baggage is not found – from the date of arrival of the aircraft at the airport. If the passenger does not receive the checked baggage after the specified period, the baggage may be sold or destroyed in accordance with the procedure established by the regulatory legal acts of the Republic of Armenia.

If during the search for the owner of the checked baggage, the contents of which deteriorate after a certain storage period, or under the adverse effects of temperature, humidity or other environmental conditions are at risk of damage, the carrier has the right to immediately destroy all or part of the perishable baggage.

The storage of baggage subject to customs control and its disposal are carried out in accordance with the procedure established by the customs legislation of the Republic of Armenia.

In case of arrival of undocumented baggage at the airport, the staff of the "Lost & Found" service draws up an act. Undocumented baggage is weighed, opened, its contents are described and sealed. The baggage is opened by a commission established by the staff of the "Lost & Found" service. The staff of the "Lost & Found" service ensures that baggage is checked according to passengers' statements about non-receipt of baggage, sending requests to airports from which the baggage could have been delivered. When detecting compliance of undocumented baggage with baggage requests baggage is delivered in accordance with this request. Undocumented baggage is stored during the entire time of the search for the owner of the baggage.

In case of arrival at the airport of checked baggage, on the numbered baggage tag of which the airport (point) is indicated, other than the airport (s) (point(s)) to which, according to the passenger's air carriage agreement, the baggage (hereinafter referred to as the sent baggage) must be delivered, the staff of the "Lost & Found" service ensures the search for the owner of such baggage and its storage during the entire time of the search for the owner of the baggage.

In case of arrival of the sent baggage at the airport, the staff of the "Lost & Found" service ensures that the available baggage requests are checked.

If there are requests for baggage, the staff of the "Lost & Found" service ensures that the baggage is sent in accordance with the request for baggage.

In the absence of requests for baggage, the staff of the "Lost & Found" service ensures that a notification is sent to the airport from which the baggage was delivered and the baggage is sent in accordance with the data specified in the numbered baggage tag. If it is not possible to send the luggage to the airport according to the numbered baggage tag, the "Lost & Found" service staff ensures that the luggage is sent to the airport from which the luggage was delivered.

If Armenian Airlines LLC has not issued checked baggage to the passenger at the airport to which the baggage is to be delivered according to the passenger's air carriage agreement, then upon the written request of the passenger, issued on the basis of the transportation document, the "Lost & Found" service staff provides the necessary measures to search for checked baggage, including:

• sending a request to the departure airport about the availability of baggage;
• sending requests to airports where baggage could have been delivered by mistake;
• sending a request for the dispatch of baggage in case of its detection.

The staff of the "Lost & Found" service ensures the search for baggage immediately upon the passenger's submission of a statement about the non-receipt of baggage. If Armenian Airlines LLC has not issued the passenger with the checked baggage subject to customs clearance at the airport to which the baggage must be delivered according to the passenger's air transportation agreement, Armenian Airlines LLC is obliged to inform the passenger about the actions that the passenger must take in accordance with the customs legislation of the Republic of Armenia or the legislation of the country, to the territory of to which the baggage must be delivered, in order to deliver the baggage to the passenger at the address indicated by him.

If the checked baggage is not found within twenty-one days from the date of submission of the application for non-receipt of baggage, the passenger has the right to claim compensation for damage caused by the loss of the checked baggage.

Baggage registered at the point of departure, but not arriving at the destination at the same time as the passenger, or on the flight for which it was issued, is considered non-arrived baggage.

In case of non-receipt of checked baggage, the passenger or the person authorized to receive baggage must immediately contact an employee of the Service Organization or a representative of the Airline.

If the operational search for baggage directly at the arrival airport did not give positive results, the baggage search service employee fills out the Act (PIR - Property Irregularity Report).

The Act (PIR) records:

• full name of the passenger;
• passenger's ticket number;
• baggage tag number;
• the language spoken by the passenger;
• the passenger's full route, from the point of departure to the destination;
• airline codes, flight numbers that the passenger flew and dates;
• the code of the airport where the PIR is issued, the airline code, the date and time of filling in;
• arrival airport, information about the airline, the number assigned during check-in for the flight;
• data on the number of seats and the total weight of baggage presented by the passenger for carriage at the point of departure;
• number of pieces and weight of non-arrived baggage;
• the color and type code of the bag (suitcase), followed by 3 descriptive elements, according to the IATA identifier;
• brand and material of the bag (suitcase);
• detailed external description of baggage, including its packaging;
• baggage contents (up to 4 characteristic categories are indicated, upon detection of which it is possible to identify the owner of the baggage);
• baggage delivery airport;
• permanent/temporary residence address of the passenger;
• date of filling in;
• contact phone numbers for more information.

In all cases of delay in the delivery of baggage, its shortage, damage or loss, as well as in the case of baggage delivery without presentation of a tear-off coupon of a numbered baggage tag, an act describing malfunctions during transportation (PIR) is drawn up, which is certified by the signature of the "Lost & Found" service personnel and the passenger before the latter leaves the airport. One copy of the certificate is handed to the passenger, the second is sent to the Airline.

Receipt of baggage without registration of its malfunction by an act does not deprive the owner of the baggage of the right to file a claim and a claim against Armenian Airlines LLC if it is proved that the persons authorized by the carrier refused to draw up the act.

A malfunction during the transportation of luggage, as a result of which a product for transporting things (suitcase, valise, travel bag, etc.) has received defects, breakage, damage and cannot be used by the passenger in the future, is considered baggage damage.

Minor defects of luggage (scratches, scuffs, dents, absence or damage of luggage belts, padlock) that do not affect its further operation do not relate to damage to luggage.

The decorative case used on the suitcase is an accessory not intended for the carriage of luggage, its damage or absence does not apply to damage to luggage.

When a passenger applies for damage to luggage, an employee of the "Lost & Found" service:

• inspects the baggage;
• checks on the baggage tag for the presence of a mark of damage to baggage, or the presence of a limited liability tag - "Limited release";
• weighs baggage;
• an employee of the "Lost & Found" service records data about the passenger and his baggage in the Act (PIR) ;
• if the passenger refuses to provide an empty product for transporting things for weighing, he makes an appropriate mark in the Act (PIR).

After visual inspection of baggage, on the basis of the transportation documents provided by the passenger, the "Lost & Found" service employee records in the Act (PIR):

• baggage weight data (at check-in and upon receipt);
• nature and extent of baggage damage;
• cost and year of baggage purchase;
• percentage of baggage wear;
• passenger's contact details.

If the damaged baggage cannot be repaired or the cost of repair exceeds the cost of the baggage itself, the passenger can make a claim in accordance with the established procedure, attaching to it the conclusion of the repair shop, documents confirming the cost of baggage and the year of purchase.

The Airline has the right to claim this damaged baggage.

When a passenger applies for damage (damage) to the contents of luggage, an employee of the "Lost & Found" service:

• inspects baggage;
• checks the baggage tag for the presence of a mark on the damage to baggage or the presence of a limited liability tag - "Limited release";
• weighs baggage;
• offers the passenger to present damaged (spoiled) things.

After visual inspection of baggage, on the basis of the transportation documents provided by the passenger, the"Lost & Found" service employee records in the Act (PIR):

• information about the passenger and his buggage;
• the nature of damage (spoilage) of things;
• if the items are damaged by a liquid or substance that was in the baggage, it is indicated what they are damaged by;
• encloses an inventory of the contents.

At the request of the passenger about the shortage of things in the received baggage, during the baggage claim, an employee of the "Lost & Found" service:

• weighs baggage;
• establishes the presence of a weight shortage of baggage;
• checks the appearance of the baggage, the serviceability of the packaging (if any), the internal condition of the baggage in order to establish the details of what happened: the availability of serviceability of locks on the baggage, the possibility of access to the contents, disorder inside the baggage and more;
• records data about the passenger and his baggage in the Act (PIR);
• encloses an inventory of the missing contents and indicates the actual weight of the product for transporting things.

After visual inspection of baggage, on the basis of the transportation documents provided by the passenger, the "Lost & Found" service employee records in the Act (PIR):

• the actual weight of the baggage received;
• lists the missing items and things, with a detailed description of them (brand, color, manufacturer, etc.).

If the checked baggage is found, the Airline provides notification to the owner of the checked baggage and its delivery to the airport (point) specified by the passenger, and at the request of the passenger to the address specified by him without charging an additional fee.

Upon arrival of the baggage, the Airline ensures coordination with the passenger of the details of baggage delivery to the address indicated by the passenger without charging an additional fee.

The buggage must be delivered to the owner as soon as possible, however, priority is given to the baggage of passengers departing on a cruise or tour, passengers who need the contents of the baggage to participate in negotiations or important events; wheelchairs, etc.

In the absence of the possibility of providing services for the delivery of the delivered baggage to the specified address, the passenger is invited to come to the airport to collect baggage, while the passenger has the right to make a claim to the Airline for reimbursement of the funds spent on this trip.