Responsibility of the carrier and passenger
General requirements
Passengers arriving in the Republic of Armenia, departing from the Republic of Armenia and following transit/transfer with boarding on the territory of the Republic of Armenia, as well as baggage imported into and exported from the Republic of Armenia, are subject to passport, customs and other rules established in accordance with the legislation of the Republic of Armenia.
The passenger is obliged to comply with the laws and other regulatory documents of the competent state authorities of the country from/to or through the territory of which the passenger and baggage are transported by air, concerning the fulfillment of aviation security requirements, customs, sanitary quarantine, immigration, veterinary, quarantine phytosanitary, as well as currency and other types of control.
When passing border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary and other types of control, the passenger is obliged to comply with the requirements of the relevant state control bodies.
The passenger is obliged to present at the checkpoints across the state border entry/exit, medical and other documents established by the competent state authorities of the countries from (to) which(s) or through whose territory the passenger and baggage are transported by air.
Regulation of the relationship between the state control authorities and the passenger arising in connection with the international air transportation of passengers and baggage is exclusively within the competence of the passenger himself and is not the responsibility of Armenian Airlines LLC.
Armenian Airlines LLC is not responsible for the availability, reliability and correctness of the documents presented during the air transportation of passengers and baggage issued by the competent state authorities.
Armenian Airlines LLC has the right to refuse air transportation of a passenger and baggage if the documents for this transportation are not presented in full by the passenger or are issued incorrectly. Armenian Airlines LLC is not responsible to the passenger for the expenses incurred by the latter due to non-compliance with the requirements of state control bodies regarding the air transportation of passengers and baggage.
Armenian Airlines LLC is not responsible for the passenger's delay on the flight due to the passage of border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary and other control.
Armenian Airlines LLC is liable to the passenger of the aircraft in accordance with the procedure established by the legislation of the Republic of Armenia, international treaties of the Republic of Armenia, as well as the passenger air transportation agreement.
Each of the Parties to the air carriage contract is obliged to prove the circumstances to which it refers when presenting a claim /claim.
In order to record violations of the Rules of Conduct on board the aircraft, the Airline staff has the right to take photos and videos of these violations.
The insurance amount for each passenger of the aircraft, provided for by the passenger's life and health insurance contract, is set at an amount not less than that provided for by the republican law on the date of purchase of the passenger ticket.
The sum insured provided for in the checked baggage insurance contract is set at an amount not less than the amount provided for by federal law per kilogram of baggage weight.
The sum insured provided for in the insurance contract for the things carried by the passenger is set at an amount not less than that provided for by the republican law.
When performing international flights of aircraft, when insuring the carrier's liability to the passenger of the aircraft, including for loss, shortage or damage (damage) of baggage or hand luggage, the amount of the insurance amount should not be less than the amount stipulated by the international agreement of the Republic of Armenia or the legislation of the relevant foreign state.
The sum insured under the mandatory personal insurance of the passenger upon the occurrence of an insured event is paid regardless of the payment of sums of money to the insured persons or their heirs in connection with the same event on other grounds provided for by the legislation of the Republic of Armenia.
Armenian Airlines LLC is obliged to draw up an act on each accident that occurred during air transportation with an insured passenger, the first copy of which is handed over to the insured person, his representative or heirs. The carrier is also obliged, at the written request of the insurer, to send him a copy of the said act within 20 days from the date of receipt of the request.
The liability of Armenian Airlines LLC for damage caused during air transportation on the territory of the Republic of Armenia to the life or health of an aircraft passenger is determined in accordance with the current legislation of the Republic of Armenia, unless a higher amount of liability of the carrier is provided for in the passenger air transportation contract, and in international transportation is determined by international agreements of the Republic of Armenia.
Air transportation of a passenger includes the period of the passenger's stay on board the aircraft, the period of passenger boarding the aircraft and the period of passenger disembarkation from the aircraft. The procedure for calculating the duration of the passenger boarding period on board the aircraft and the passenger disembarkation period from the aircraft is established by the republican executive authority responsible for the development of state policy and regulatory regulation in the field of civil aviation.
Armenian Airlines LLC is responsible for the loss, shortage or damage (damage) of checked baggage after they are accepted for air transportation and before they are handed over to the passenger or before they are transferred, according to the established rules, to another citizen or legal entity, if it does not prove that they have taken all reasonable necessary measures to prevent causing harm or such measures could not be taken.
Armenian Airlines LLC is responsible for the safety of hand luggage, unless it proves that the loss, shortage or damage (damage) of hand luggage occurred due to circumstances that Armenian Airlines LLC could not prevent and the elimination of which did not depend on it, or the intent of the passenger.
For the loss, shortage or damage (damage) of baggage or hand luggage, Armenian Airlines LLC is liable in the following amounts:
- for the loss, shortage or damage (damage) of baggage accepted for air transportation with the declaration of value – in the amount of the declared value. An additional fee is charged for the air transportation of baggage with the declared value, the amount of which is established by the contract of air transportation of baggage;
- for loss, shortage or damage (damage) of baggage accepted for air transportation without declaration of value – in the amount of their value, but not more than AMD 3,000 (three thousand Armenian drams) per kilogram;
- for loss, shortage or damage (damage) of hand luggage, in the amount of its value, and in case of impossibility of its establishment – in the amount of no more than 60,000 AMD (sixty thousand Armenian drams);
- The carrier is responsible for the loss, shortage or damage (damage) of baggage, cargo, as well as hand luggage during international air transportation in accordance with the international treaties of the Republic of Armenia.
during air transportation on the territory of the Republic of Armenia:
for air transportation on international flights:
Note:Regulated by the Warsaw Convention (articles 17-22)
The cost of baggage, as well as hand luggage, is determined based on the price indicated in the seller's invoice or stipulated by the contract, and in its absence, based on the average price for a similar product that existed in the place where the baggage was to be issued, on the day of voluntary satisfaction of such a claim or on the day of a court decision, if the claim it was not voluntarily satisfied.
The Carrier's liability grounds for loss, shortage or damage (damage) of baggage, as well as hand luggage during international air transportation are determined in accordance with international treaties of the Republic of Armenia.
For the loss or damage (damage) of special means of transportation (including wheelchairs) belonging to passengers with disabilities and other persons with disabilities, Armenian Airlines LLC is liable in the amount of the cost of these funds.
The carrier is liable for damage caused as a result of delays in the air transportation of passengers, baggage or cargo. However, the carrier is not liable for damage caused as a result of delay if he proves that he and his employees and agents have taken all possible, reasonably necessary measures to avoid harm, or that it was impossible for him or them to take such measures (Article 19 of the Warsaw Convention).
The carrier is responsible for the delay in the delivery of passengers and baggage to the destination during international air transportation in accordance with the conventions relating to international air transportation, ICAO documents, as well as the provisions of existing international treaties and agreements of the Republic of Armenia.
The passenger is liable to the carrier in the cases established by these Rules of the carrier, the Rules for the Application of the carrier's Tariffs and/or the terms of the contract of carriage, in the amount of the amounts applicable in each such case in accordance with the Rules for the Application of Tariffs, and / or the amounts of real damage to the carrier incurred by the latter in each such case, due to the actions /inaction of the passenger, committed intentionally or through gross negligence.